Privacy & Security Policy

How LAIRO collects, uses, and protects your information.

Last updated: October 2025

1. Overview

LAIRO AI Inc. (“LAIRO,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our users’ information. This policy explains what information we collect, how we use it, and the steps we take to safeguard it.

2. Information We Collect

We collect only the data necessary to operate and improve our products and services. This may include:

  • Account information: name, email address, organization, and login credentials.

  • Usage data: browser type, device information, and interactions with our platform.

  • Communications: messages sent to our team for support or feedback.

We do not collect sensitive personal data and we never sell or rent user information.

3. How We Use Information

We use collected data to:

  • Deliver and maintain our products and services.

  • Provide customer support and technical assistance.

  • Communicate product updates, service notices, and relevant information.

  • Comply with legal and contractual obligations.

All data is handled responsibly and used only for legitimate business purposes.

4. Data Collection Through Analytics

We use analytics programs to help us plan for product growth and improve usability, quality, and performance. All data collected through these tools is encrypted, and in certain cases, anonymized to protect individual privacy. Analytics information is used only to enhance our services and is never shared with advertisers or unrelated third parties.

5. Data Security

We take data protection seriously and implement industry-standard measures to secure user information.

  • All data is encrypted in transit (using TLS) and at rest (using AES-256 or equivalent).

  • Access to production systems is limited to authorized personnel and is continuously monitored.

  • We maintain regular backups, apply security updates promptly, and review access controls on a routine basis.

6. Third-Party Services

We work with trusted third-party providers for hosting, analytics, and communication. Each vendor is required to follow strict confidentiality and data protection standards. We do not allow third parties to use personal information for their own purposes.

7. Data Retention and Deletion

We retain personal data only as long as necessary to provide our services or meet legal requirements. Users may request deletion or export of their data at any time by contacting privacy@lairo.ai.

8. User Rights

Depending on your location, you may have rights to access, correct, delete, or request a copy of your personal data. California residents have the right to opt out of the sale or sharing of personal information; Lairo.ai does not sell or share user data.

To exercise your rights, please contact privacy@lairo.ai.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from minors.

10. Updates to This Policy

We may update this policy from time to time to reflect product or legal changes. The most current version will always be available at https://lairo.ai/privacy.

11. Contact

If you have any questions or concerns about privacy or data security, please reach out to us at privacy@lairo.ai.